Tenancy Deposit Scheme Dispute

If you are a tenant under an Assured Shorthold Tenancy in the United Kingdom England and Wales, you will be familiar with the tenancy deposit scheme. This is a government-backed scheme that was put in place to protect tenants from unfair landlords. If you have ever had a dispute with your landlord over your tenancy deposit, then you know how stressful and frustrating it can be. Next Gen Solicitors are experts in the field of tenancy deposit disputes, and we can help you get the justice and compensation that you deserve!

What Is The Tenancy Deposit Scheme?

The tenancy deposit scheme requires landlords to put the tenant’s deposit into a protected account, and if there is ever a dispute over the deposit, the money will be refunded to the tenant. Failing to do this means that the landlord is effectively breaking the law. There are 3 Schemes in which the deposit can be placed into, your landlord must do so within 30 days of having received your deposit and within those 30 days, the landlord must also inform you as to which scheme it is being protected in. If your Landlord fails to do either, you may be entitled to compensation.

Here’s more information on how you can check whether the landlord has placed your deposit in a protected account or not.

5 Ways To Ensure You Get Your Deposit Back  

If you are a tenant, there are a few things that you can do to make sure that you get your deposit back:

1: Read your tenancy agreement carefully before you sign it. This will ensure that you understand all of the terms and conditions of your agreement.

2: Keep a copy of all correspondence with your landlord, including any emails or text messages. This will be helpful if you ever need to prove what was agreed upon.

3: Take photos or videos of the property when you move in, and again when you move out. This will help to show the condition of the property during your tenancy.

4: Get everything in writing. If your landlord agrees to make any repairs or changes to the property, make sure that you have this agreement in writing.

5: Keep up with your rent payments. If you are behind on rent, your landlord may withhold your deposit.

If you follow these tips, you will increase your chances of getting your deposit back when you move out. However, even if you do everything right, there is always a chance that your landlord will try to withhold your deposit. If this happens, you should contact Next Gen Solicitors as soon as possible. We can help you file a tenancy deposit scheme dispute, and we will fight to get you the justice and compensation that you deserve!

 tenancy deposit scheme dispute

Receiving Your Deposit Back

According to the tenancy deposit scheme in the UK, at the end of your tenancy, the landlord is obliged to return your deposit back within 10 days of agreeing to the amount in which you’ll be given back. Some fees may be taken off the original amount you paid in order to cover any damage to the property or if you missed a payment during your tenancy term. But, if you feel as though the landlord is holding back your deposit and is providing false information to justify this, you should seek legal help and support. 

Received your Deposit back but it wasn’t protected?

Even if your landlord pays you your deposit back at the end of a tenancy, if the Landlord failed to protect it in one of the three schemes or failed to provide you with the prescribed information, you may still be entitled to compensation.

How Can I File A Tenancy Deposit Scheme Dispute?

If you think that your landlord has not followed the rules of the tenancy deposit scheme, you can file a dispute with the help of Next Gen Solicitors. We will assess your case and provide you with expert legal advice on how to proceed. We have a proven track record of success in tenancy deposit disputes, and we can help you get the compensation that you deserve!

Contact us today to learn more about how we can help you with your tenancy deposit dispute. We look forward to hearing from you!

housing disrepair case studies

Housing Disrepair Compensation Claims – 4 Case Studies 

Next Gen Solicitors have a wealth of experience in achieving successful outcomes for clients in claims brought against their Social Housing landlords.  If you live in social housing and have been living with significant housing issues which despite bringing to the attention of the housing association or landlord have not been addressed, you may be eligible for compensation. To give you more of an idea of what a successful housing disrepair case can look like, here are four recent cases. 

Social Housing Disrepair Case Review

Case 1: Mr Finch 

Mr Finch, who lives in East Midlands brought a claim against his social housing landlord d at the start of March 2021.

Several rooms of his rented home were suffering from ingress of damp due to a defective balcony in the flat above that was adjacent to the ceiling of his flat. 

From review of the disclosure provided by the landlord, it was clear that Mr Finch had been complaining of this re-occurring issue since February 2016 and the landlord had effectively provided a temporary solution to the disrepair by repeatedly carrying out a chemical clean of the walls or advising the claimant to clean his own walls, through doing this no proper investigation had been performed until Mr Finch brought legal action against his landlord.

As a result of this failure to fully investigate, Mr Finch suffered considerable stress, loss of enjoyment and inconvenience with this re-occurring problem in his property. 

Mr Finch was successfully compensated in the sum of £3,491.32 by his landlord. This settlement was reached within 5 months of the Letter of Claim being sent to the landlord.  

 Housing disrepair compensation case studies

Case 2: A Claim Against The Local Council 

In this case, the claimant prefers to be anonymous, and so we will honour their right to privacy whilst still educating our audience on cases brought against local councils, with permission from the claimant. 

The claimant lives in West Midlands and was renting a property from the local council. They brought a claim against his landlord in January 2021. 

The claimant’s property had suffered from structural damage throughout with cracks appearing on the walls in the living room, kitchen, bathroom, hallway and within two bedrooms.

Upon review of the disclosure documentation provided by the claimant’s landlord, it was discovered that the landlord had constructive knowledge of the structural damage in the property since an inspection was carried out in November 2017.  

As a consequence of the claimant bringing the claim for housing disrepair against his landlord, an inspection was undertaken that identified structural movement of the property as a result of surrounding trees. 

The landlord in this instance, had constructive notice of the issues and failed to remedy the disrepair at the time, which led to the issues of structural cracking in the property becoming more severe over time. After extensive negotiations with the defendant, the claimant was eventually compensated in the sum of £6,447.30. 

 Housing disrepair compensation case studies

Case 3: Mrs Ekwue 

A local council in London paid almost £20,000 in compensation and legal costs for a tenant living in disrepair for several years. 

The tenant, Mrs Ekwue’s property, has been suffering from dampness, mould, blocked toilets, and issues with her boiler. The tenant had no heating in her property. 

She complained to her landlord for several years, but they failed to carry out adequate work; Mrs Ekwue decided to contact Next Gen Solicitors to see if she could pursue a claim for compensation.

Mrs Ekwue had this to say about Tochukwu Orji, Solicitor- “Tochukwu was very attentive and went above and beyond to ensure that my landlord started doing the works, he successfully obtained compensation for me, and I will always recommend Tochukwu for his professionalism and legal expertise”. 

Tochukwu had this to say, “It is not uncommon for landlords to pay compensation and then fail to complete the works within the required timeframe. Here at Next Gen Solicitors, we always try to ensure we enforce the terms of settlement when a breach occurs”. 

Housing disrepair compensation case studies

Case 4: Mrs Jones

Mrs Jones, who lives in Liverpool, brought a claim against her social housing landlord at the end of September 2021.

Several rooms of the property had been suffering from dampness, and leaks were prominent throughout the home.

From review of the disclosure provided by the landlord, it was clear that Mrs Jones had been complaining of this issue since August 2019. Despite the client’s reports of the issues throughout the forthcoming years, the defendant had failed to rectify the issue. 

As a result of this failure to fully investigate, Mrs Jones suffered considerable stress, loss of enjoyment and inconvenience with this re-occurring problem in his property. 

Mrs Jones was compensated in the sum of £1,500.00 by her landlord. This settlement was reached within 5 months of the Letter of Claim being sent to the landlord.  

Housing disrepair compensation case studies

If the situations in the four housing disrepair cases above sound familiar and you’d like more information and legal advice in regards to making a claim for compensation, feel free to contact our housing disrepair experts today.

Social housing landlords neglecting tenants

Social Housing Landlords Neglecting Tenants

Social housing’s main goal is to provide a level of affordable accommodation to those who need it, and that the government must intervene to ensure that those on a low income can find a safe and clean place to live. Social housing landlords don’t just owe their tenants a duty to keep their properties in repair but they also have a responsibility for their social welfare, especially when concerns have been raised about their tenant’s welfare. 

UK Social Landlords’ Responsibilities to their Tenants

A social landlord is a housing association or council that provides social housing in the UK. They have a duty to keep the property in a good state of repair as well as an ongoing responsibility for the tenant’s welfare. This means they must ensure that any concerns raised about the tenant are addressed and that the tenant is safe and healthy while residing at the property. From making sure the tenant can manage at home, to their general health and mental wellbeing, if concerns are raised, regarding the tenant or the property, a social landlord must act accordingly. Yet, this is not always the case! 

If a social landlord is aware of any issues that may affect the tenant’s welfare, they must take immediate action to address them. This could include arranging for support services or referring the tenant to other agencies for help and support. If the landlord fails to act when they are made aware of an issue regarding their tenant, they could be in breach of their duty of care for failing to follow the National Safeguarding Guidelines.  Although as housing disrepair solicitors in the UK, we are well aware of the number of social landlords who fail to provide their tenants with a well-maintained home and ignore their duty of care to tenants. 

Social housing landlords neglecting tenants

Social Housing Worst Cases

Sadly, a recent case was brought to light by Harriet Harman. In an article published on MailOnline, a 61-year-old woman passed away while in social housing in London, and yet was left lying on the floor of her flat for three years, despite neighbours complaining of a foul smell, flies, and maggots. When the remains of Sheila Seleoane were eventually found in her flat in Peckham, London, the property was infested with mice and cockroaches. 

Residents had first issued a complaint to the social housing association Peabody about the smell coming from the flat in 2019. Yet two years of complaining did not force the social housing association to take action. It was only after three years that the police were forced to take action and force entry into the home. 

As a result of this sheer neglect and emotionally distressing event for both Sheila Seleoane’s family, friends, and neighbours, MP Harriet Harman is calling for a full independent investigation into the incident. 

Harriet Harman told MailOnline, ‘ I don’t understand how something like this can happen in a bustling area in this day and age. This is absolutely awful; this kind of thing should not happen. It’s awful for this woman, her family and the people living in this block.’

According to Harriet Harman, Peabody Housing Association claims that they were first contacted in October 2020, but residents are claiming that it was in 2019. It also appears that the women had rent arrears but was not paying these off, yet Peabody was receiving them from her benefits, despite having passed.

A spokesperson for Peabody said: ‘We are saddened to learn that our resident has passed away. Our dedicated Tenant and Family Support Team carry out regular welfare checks with people who may be vulnerable. 

Read the full story here: Harriet Harman Slams Housing Association

Social housing landlords neglecting tenants

Housing Disrepair Solicitors

If you are a social housing tenant and have concerns about the state of your property get in touch with one of our specialist solicitors. We can advise you on your rights as a social housing tenant and help you take action against your social landlord, especially in relation to housing disrepair.   If you have concerns about the welfare of a neighbour please raise these concerns with the landlord in the first instance and if your concerns are ignored report the matter to Social Services or the Police by calling 101.

PCP car finance claims

PCP Car Finance Claims Growing Concern

The Financial Conduct Authority (FCA) recently discovered national widespread evidence of this practice, which it claims could be leading towards consumer abuse through inadequate disclosure on all types of vehicle deals – including those involving cars! 

As a result, the FCA is now investigating the PCP (Personal Contract Purchase) market as a whole. If you’re concerned that you may have been mis-sold PCP finance for your car, then there are certain things you can do in order to make a claim. Here, we outline what PCP claims are, and how you can go about making one.

Mis-sold PCP – What You Should Know

You may have been mis-sold if you were given poor advice about your financing options or the various commissions being charged within your PCP agreement. 

If PCP was mis-sold to you, it is important that you take action. You may be able to get a refund on all of the money you’ve paid towards your PCP agreement, including any interest and charges.

To make a PCP car finance claim, start by gathering together all of the paperwork relating to your  PCP agreement. This should include your original finance agreement, as well as any correspondence you’ve had with the dealership or lender. Once you have all of this information to hand, you can begin the process of making a claim.

PCP car finance claims

PCP Claims Process & Compensation

It is estimated that the average amount of PCP compensation a customer could get from their lender when they’re victims of a shady lending practice could range anywhere between £3,000 and as high as 3X that price depending on how many cars you financed. However, every case is different and it’s important that you work with a legal expert to build a strong case against the finance company that may have misled you in relation to financial advice. 

There are a few different ways in which you can make a PCP claim. The first is to approach your lender directly and request a refund of the total amount you’ve paid under the PCP agreement. If they refuse, then you can take your case to the Financial Ombudsman Service (FOS).  The FOS is a free service that helps customers to resolve disputes with financial services firms. If they find it in your favour, they have the power to order the lender to refund you the money you’re owed. 

You can also choose to take legal action against your lender through the courts and with Next Gen Solicitors, but often the case can be settled without going to court. Since we are a no-win, no-fee legal team, you will only pay should your claim be successful and you receive compensation.

If your loan had an interest rate set on it which turned out not too far off-market rates but still somehow higher by around 30% then consider lodging an appeal immediately – those extra few percentage points really add up over time; especially if those terms were offered during a bait.

Am I Eligible To Make A PCP Car Finance Claim?

Most likely yes, around 92% of customers who purchased their vehicle through a PCP may be eligible to make a PCP claim as the car financier did not include the commissions earned by the salesperson or dealership, but we would need one of our experts to take a look at your finance agreement before we would know for sure.

This goes against the Consumer Credit Act of 1974 as the finance company must fully explain the terms and conditions, fees, and payments throughout the finance agreement you signed for.

It’s the company’s responsibility you purchased your vehicle from to show that they did all of these things adequately. If they can’t prove it, then yes! You’ll be entitled to compensation.

It may sound like a small thing but there are some big consequences in being mis-sold finance products and not knowing about them beforehand – or worse yet getting sold something with hidden costs which turn out later down the line when paying off your loan (and discovers he owes more than expected).

For more information and legal advice regarding PCP car finance claims, feel free to contact our legal team at Next Gen Solicitors today. We would be more than happy to discuss your case with you and help you to find out if you are eligible for compensation. 

Next Gen housing disrepair claims

Meet Our Housing Disrepair Team

Trust is a key component when pursuing a housing disrepair claim and so we feel it best to introduce you to our team of housing disrepair solicitors. We hope you’ll feel more connected to our housing disrepair solicitors by sharing some key information about their professional experience whilst also finding common ground by sharing their hobbies and interests outside of work. So, grab yourself a coffee and get ready to meet Next Gen Solicitors’ Housing Disrepair team. 

Next Gen housing disrepair claims

Sandra Craig- Head Of Department

Sandra joined Next Gen Solicitors in November 2021 to head up the Housing Disrepair Team.  

With over 30 years of experience, Sandra has worked with some of the region’s top law firms. Sandra has a huge wealth of experience in catastrophic injury, dealing with multi-million-pound settlements and cross-jurisdictional cases. 

Over the past five years, Sandra’s main focus has been housing disrepair, with a particular focus on housing disrepair claims against social housing landlords. During this time, she has dealt with hundreds of claims representing both claimants and defendants and has a strong history of success.

In addition to making sure that repairs are undertaken, Sandra has been very successful in recovering compensation for tenants in housing disrepair claims. She has the benefit of many years’ experience in assessing whether any other possible causes of action can be brought, such as a claim for personal injury if the client has suffered injury or their health has deteriorated as a result of the disrepair in the property.

Passionate about generating optimal outcomes for clients, she always ensures that not only their repairs are carried out but that they recover any compensation they are entitled to.

When asked why she joined Next Gen Sandra said  “ For me, it was an easy decision.  “They are a young vibrant firm who are making a big impact with real values.   Representing clients in claims against their social housing landlords is not just about getting the repairs done or even recovering compensation – it’s also about being a voice for our clients.  Too often social housing tenant’s concerns are simply ignored, and they are left to live in horrendous conditions.  Everyone has the right to live in a property that is free from disrepair and fit for human habitation.  If we can help our clients achieve this then I know I have done a good job”.   

Sandra was sworn in as a Justice of the Peace in 2020 serving the Liverpool and Knowsley Bench.   In her spare time Sandra is a passionate Liverpool FC supporter. She loves animals and has four dogs herself, whom she loves to walk. When Sandra is not watching Liverpool FC team or walking her dogs she enjoys nothing more than to indulge in a bit of baking.

Next Gen housing disrepair claims

 Tochukwu Orji – Solicitor 

A qualified solicitor with years of experience dealing with civil litigation cases, Tochukwu Orji is a law graduate from the University of Liverpool, where he completed his LP at BPP Law School.  He effectively navigates the law to achieve his client’s needs, and takes great pleasure in ensuring that his clients get the justice they deserve. 

Tochukwu works within the settlement team and recently obtained compensation in the sum of £8,500.00 for a client who has been suffering with housing disrepair for several years following neglect by her landlord. 

In his spare time, Tochukwu enjoys playing Sunday League Football,  following his dream club (he has asked us not to mention the name of the club!!), watching crime documentaries and spending time with his 2 beautiful daughters. 

Tochukwu had this to say about Next Gen “Working at Next Gen has helped me tremendously in my personal and professional development.  Everyone is passionate about helping clients and I’ve learned a lot from the team”.

Next Gen housing disrepair claims

Daniel Gardner – Solicitor

Daniel joined Next Gen Solicitors in late 2018 as a paralegal working within the personal injury department dealing with RTA claims before moving into the Housing Disrepair Department in late 2020 as part of the settlement team.

Since being at Next Gen Solicitors, Daniel has completed his LPC and training contract and successfully qualified as a Solicitor in November 2021.    

Daniel really enjoys working within the housing disrepair sector and takes great satisfaction from helping tenants in difficult situations achieve justice following their landlord’s neglect in relation to their repairing obligations. In his words, ‘I have had great success in negotiating some fantastic settlements for my clients whilst ensuring their properties are repaired to the requisite standard and that compensation is commensurate with the level of stress, loss of enjoyment and inconvenience my clients may have suffered.’

When asked about Next Gen Daniel had this to say “I have been at Next Gen now for 3 years.  During this time, I have seen the company grow and develop and I feel proud to be part of this”.

In his spare time Daniel enjoys walking his dog and likes to go on short city breaks across Europe.     

Next Gen housing disrepair claims

Danielle Cottrell – Legal Executive

Danielle joined the department in January 2021 and is part of the housing disrepair settlement team.

As a graduate of Law from the University of Liverpool, Danielle then went onto study the Graduate Fast Track Course at the Liverpool Law Academy of an evening whilst working as a Paralegal for a Defendant firm of Solicitors. She qualified as a Chartered Legal Executive (FCILEx) in 2017.

Danielle’s predominant experience is Defendant Litigation. She has experienced great success in the past in negotiating some fantastic settlements for clients in this area. Danielle has embraced her new role within the department and is applying her skills to ensure that she delivers a service to her clients of a high standard, ensuring that she attains a very reasonable outcome for them. Danielle takes pride in client service and as such, she takes great pleasure in achieving the best result for her clients and ensuring that they get the remuneration they deserve.

Danielle was a speaker at the Law Society Annual Conference in 2017, which she is extremely proud of as this was a challenge and a great accomplishment in her career.

Danielle had this to say about joining Next Gen Solicitors: “ I feel proud to work for a firm with such inspiring values as Next Gen Solicitors and to be a part of a department that is changing people’s lives for the better and continually growing.

In her spare time, Danielle enjoys going to the gym and exploring new places. She is especially fond of long walks and socialising with friends and family. She also loves a good beach holiday!

Next Gen housing disrepair claims

Sian Dickson – Paralegal

Sian has worked as a paralegal within the First Response Team in the HDR department in Next Gen Solicitors since September 2021.  As a member of First Response she deals with our client’s cases from the outset of taking their details, to sending the letter of claim, obtaining disclosure, booking an expert inspection, and obtaining the inspection report.  Sian is a key part of the First Response Department and has developed an excellent eye in determining whether a case is viable. 

Alongside working full-time, Sian is currently studying for her GDL with hopes to one day enter the world of Corporate Law.   Sian joined Next Gen Solicitors to develop her legal skills and legal understanding in readiness for starting her LPC which she hopes to undertake at the same time as a training contract.

Sian started her journey when she went to the University of Liverpool to study Psychology to understand the human mind. She then went on to study a Masters in Forensic Psychology, where she found her passions actually fell into the legal world.   

Sian has said that working for Next Gen has “helped her to develop and grow the necessary skills needed to progress and achieve her life goals”.

Next Gen housing disrepair claims

Ashley Fitzgerald – Paralegal 

Ashley is a 22 year old graduate with a 1st class degree in law and Criminology from Birmingham City University.

He started working for Next Gen Solicitors following his graduation from Birmingham City University in September 2021. Ashley originally intended to start post-graduate study and begin his LPC, however he decided to start developing his skills in the workplace first. 

Ashley works within the first response team as a paralegal and is thriving in this role.  He acknowledges that building relationships with clients and opponents is a fundamental part of the claim process and enjoys forming these relationships. 

When asked about how his first experience of working in an office has been, Ashley said “ Next Gen and the Housing Disrepair team have become such a core part of my life and I enjoy working with the team and performing the role that I do.   As Head of Department Sandra has made the system in which we work streamlined and I improved the workflow of the department immensely.  I don’t regret my decision to develop myself in the workplace and I am grateful for Next Gen Solicitors for giving me the means to develop my skills and to be part of such an amazing team.  I still intend to pursue the LPC and become a solicitor but will be doing so alongside my role here”.

Next Gen housing disrepair claims

Kylie Ong – Paralegal

Kylie came to the UK from Malaysia to study Law at University of Liverpool where she achieved a 2.1 classification. Multilingual, Kylie speaks English, Mandarin, Malay and Cantonese. 

She joined Next Gen Solicitors shortly after graduating and works alongside Sian and Ashley as a paralegal within the First Response team. 

Outside of work Kylie spends her free time drawing, painting and practising calligraphy. She also enjoys cooking and the occasional baking!

Kylie said “Having not worked in a law firm before, working in Next Gen Solicitors has been a wonderful experience.   I am looking to taking the LPC and hopefully securing a training contract. Thus, I am grateful that I was offered the opportunity to work alongside everyone and build experiences along the way to prepare me for the future to come”.

Next Gen housing disrepair claims

Sophie Williams

Sophie is the newest recruit, having joined the department in February 2021 undertaking work experience.  Sophie is currently studying Law at Liverpool John Moores University and hopes to become a solicitor.

When asked how her work experience was going Sophie had this to say “Working at Next Gen has been a great experience for me.  Everyone is so friendly and I’m learning new skills every day.   I’m really looking forward to putting these skills to use when I embark on my legal career. 

When Sophie is not studying, she loves nothing more than spending time with her boyfriend going for long walks with the dogs and watching Liverpool Football Club.